Effective Date: September 21, 2025
Welcome to Dream Clean. Your privacy is a top priority for us, and we are deeply committed to protecting the personal data you entrust to us. This Privacy Policy outlines our principles and practices regarding the collection, use, processing, disclosure, and protection of your Personal Data.
This document is intended to provide you with a clear and comprehensive understanding of:
What Personal Data we collect from you.
How and why we collect and use your Personal Data.
The legal basis upon which we process your data.
With whom we share your Personal Data.
How we secure and retain your Personal Data.
Your rights and choices regarding your Personal Data.
How you can contact us with any questions or concerns.
This Privacy Policy applies to all information collected through our website, dreamcleanmtnwest.com (the “Website”), as well as any related services, sales, marketing, or events (collectively, the “Services”). By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
1.1. Definitions To ensure clarity, the following terms will be used throughout this policy:
“We,” “Us,” “Our,” “Dream Clean” refers to Dream Clean MTN West, the owner and operator of the Website and provider of the Services.
“You,” “Your,” “User” refers to any individual who accesses or uses our Website and Services.
“Personal Data” means any information that relates to an identified or identifiable individual. This can include, but is not limited to, your name, email address, phone number, physical address, IP address, or any other information that, alone or in combination with other information, can be used to identify you.
“Processing” means any operation or set of operations which is performed on Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment, combination, restriction, erasure, or destruction.
“Controller” means the entity that determines the purposes and means of the processing of Personal Data. For the purposes of this policy, Dream Clean MTN West is the Data Controller.
“Processor” means an entity that processes Personal Data on behalf of the Controller.
At Dream Clean MTN West, our brand is built on trust, serenity, and a deep respect for the homes and businesses within our community. This philosophy extends to how we handle your Personal Data. We are not just a service provider; we are your neighbors. We believe that a strong privacy framework is essential to maintaining your trust and providing you with peace of mind.
Our commitment is to be transparent about our data practices and to process your Personal Data responsibly, ethically, and in strict accordance with applicable data protection laws. We view the data you share with us not just as a business asset, but as a loan of your trust, which we are obligated to protect with the utmost care. We have designed our services and data handling procedures with privacy as a foundational principle, striving to collect only what is necessary to provide you with our exceptional cleaning services and to continuously improve your experience.
We collect Personal Data from various sources to provide and improve our Services. The type of information we collect depends on how you interact with us. We have categorized the data we collect as follows:
3.1. Information You Voluntarily Provide to Us This is Personal Data that you knowingly and actively provide to us when you use our Services.
Contact and Identity Information: When you request a free estimate, book a service, or contact us through our website form, email, or phone, you provide us with personal identifiers. This typically includes your full name, email address, phone number, and the physical address of the property to be cleaned. We need this information to identify you, communicate with you, and perform the requested service.
Service-Related Information: To provide an accurate quote and tailor our services to your needs, we may ask for additional details about your property, such as the square footage, number of rooms, specific cleaning requirements, and preferred scheduling. This information is directly related to the service you are requesting.
Payment and Financial Information: When you book a service, we need to process your payment. To do this, we collect payment information. However, it is important to note that we utilize secure, third-party payment processors (such as Stripe, Square, or similar services) to handle all payment transactions. We do not personally store, see, or have access to your full credit card number, expiration date, or CVC code. Our system may retain limited information for transaction verification, such as the last four digits of your card, the card type, and the billing address, which is necessary for our accounting and to resolve any billing inquiries.
Communications and Support Data: When you communicate with us via email, phone, text message, or our website’s contact forms, we may collect and maintain a record of those communications. This includes the content of your messages, the date and time of the communication, and our responses. We use this information to respond to your inquiries, provide customer support, and improve our services.
Testimonials and Reviews: If you choose to provide a testimonial or review of our services, we may collect the information you provide, which could include your name, location, and the content of the review. We will always seek your consent before posting any testimonial that contains personally identifiable information on our Website.
3.2. Information We Collect Automatically (Technical and Usage Data) When you visit and navigate our Website, we may automatically collect certain information from your device. This information is primarily technical and helps us maintain the security and operation of our Website, as well as for our internal analytics and reporting purposes.
Log and Usage Data: Our servers automatically collect information when you access our Website and record it in log files. This data may include your Internet Protocol (IP) address, browser type and version, operating system, device characteristics, language preferences, referring URLs (the webpage that sent you to our site), the pages you visit on our Website, the time and date of your visit, and the duration of your stay on each page. This information is essential for network security, troubleshooting, and understanding how users interact with our site.
Device Data: We may collect information about the computer, phone, tablet, or other device you use to access our Services. This device data may include information such as your device model, manufacturer, and hardware information.
Location Data: We may collect general location data based on your IP address. This helps us understand where our users are located in a broad sense (e.g., city, state, country) and can help us tailor our services and marketing efforts. We do not collect precise GPS location data without your explicit consent.
3.3. Information Collected Through Cookies and Tracking Technologies We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. A separate, detailed section on these technologies is provided below.
3.3.1. What are Cookies? Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies allow us to recognize your device and remember information about your visit, such as your preferences, settings, and how you use our Website.
3.3.2. Types of Cookies We Use Our Website may use the following types of cookies:
Strictly Necessary (Essential) Cookies: These cookies are essential for you to browse the Website and use its features, such as accessing secure areas of the site. Without these cookies, services like booking a cleaning cannot be provided.
Performance and Analytics Cookies: These cookies collect information about how you use our Website, such as which pages you visit most often and if you receive error messages from certain pages. This data is aggregated and anonymous and is used only to help us improve how our Website works. We may use third-party analytics tools like Google Analytics for this purpose.
Functionality Cookies: These cookies allow our Website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. For instance, these cookies can be used to remember your login details or other preferences.
Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organizations such as advertisers.
3.3.3. How to Manage Cookies You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
We use the Personal Data we collect for various business purposes, and we only process your data when we have a legitimate and lawful reason to do so. Under data protection laws like the GDPR, these reasons are known as “lawful bases for processing.” Below, we describe the purposes for which we use your data and the lawful bases we rely upon.
To Provide and Manage Our Services: We use your Contact, Identity, and Service-Related Information to fulfill our contractual obligations to you. This includes scheduling your cleaning service, dispatching our team to your property, and ensuring the service is performed to your specifications.
Lawful Basis: Performance of a Contract.
To Process Payments: We use your Payment Information to bill you for the services you have purchased.
Lawful Basis: Performance of a Contract.
To Communicate With You: We use your Contact Information to respond to your inquiries, provide quotes, send booking confirmations and reminders, and communicate important updates about your service or our policies.
Lawful Basis: Performance of a Contract; Legitimate Interest (to provide excellent customer service).
For Marketing and Promotional Purposes: With your explicit consent, we may use your Contact Information to send you marketing communications, such as newsletters or promotional offers for our services. You can opt-out of these communications at any time.
Lawful Basis: Consent; Legitimate Interest (to market our services to existing or potential customers).
To Improve Our Website and Services: We analyze Log, Usage, and Analytics Data to understand how users interact with our Website. This helps us identify areas for improvement, enhance the user experience, and develop new features.
Lawful Basis: Legitimate Interest (to improve and grow our business).
For Security, Legal, and Compliance Purposes: We use Personal Data to maintain the security of our Website, to prevent and detect fraud, to enforce our Terms of Service, and to comply with our legal obligations, such as responding to subpoenas or requests from government authorities.
Lawful Basis: Legal Obligation; Legitimate Interest (to protect our business, staff, and clients).
We do not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We only share your information with third parties in the limited circumstances described below.
Third-Party Service Providers (Processors): We may share your Personal Data with third-party companies that perform services on our behalf. These companies are our data processors and are contractually obligated to protect your data. Examples include:
Payment processors for handling payments.
Cloud hosting providers for our website and data storage.
Email service providers for sending communications.
Scheduling and customer relationship management (CRM) software providers.
Analytics providers like Google Analytics. These providers are only given access to the information necessary to perform their designated functions and are not permitted to use your data for any other purpose.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your Personal Data may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership.
As Required by Law: We may disclose your information if we are required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, a court order, or a subpoena; to protect and defend our rights or property; to prevent or investigate possible wrongdoing in connection with the Services; or to protect the personal safety of users of the Services or the public.
With Your Consent: We may disclose your Personal Data for any other purpose with your explicit consent.
A Note on Selling Information: Under laws like the CCPA/CPRA, “selling” can be broadly defined. We want to be clear: Dream Clean MTN West does not sell your Personal Data to data brokers or third parties in the traditional sense.
We will only retain your Personal Data for as long as it is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means, as well as the applicable legal requirements. For example:
Information related to services you have purchased (like invoices) will be kept for several years to comply with tax and accounting laws.
Data collected for marketing purposes will be retained until you withdraw your consent (e.g., by unsubscribing).
Customer support inquiries may be kept for a period of time to ensure we have a record of our interactions.
When we no longer have a legitimate business need to process your Personal Data, we will either delete or anonymize it.
We have implemented a range of administrative, technical, and physical security measures designed to protect the security of any Personal Data we process. These measures include:
Using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted over the internet.
Storing data in secure, access-controlled environments.
Restricting access to Personal Data to only those employees and contractors who have a legitimate business need to know.
Regularly reviewing our security practices.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. While we will do our best to protect your Personal Data, transmission of personal information to and from our Services is at your own risk.
Depending on your location, you may have certain rights regarding your Personal Data under applicable data protection laws, such as the GDPR in Europe and the CCPA/CPRA in California. We extend these rights to all our users whenever feasible.
The Right to Access: You have the right to request a copy of the Personal Data we hold about you.
The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Data.
The Right to Erasure (The “Right to be Forgotten”): You have the right to request that we delete your Personal Data, subject to certain exceptions (e.g., where we are required to retain it by law).
The Right to Restrict Processing: You have the right to request that we temporarily or permanently stop processing all or some of your Personal Data.
The Right to Data Portability: You have the right to request a copy of your Personal Data in a machine-readable format and to have it transferred to another controller.
The Right to Object: You have the right to object to us processing your Personal Data on grounds relating to your particular situation or for direct marketing purposes.
The Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
Specific Rights for U.S. Residents (e.g., under CCPA/CPRA):
Right to Know: You have the right to know what categories of personal information we have collected about you, the sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information. As stated, we do not sell your data.
Right of No Retaliation: We will not discriminate against you for exercising any of your privacy rights.
How to Exercise Your Rights: To exercise any of these rights, please contact us using the contact details provided in Section 13 below. To protect your privacy, we will need to verify your identity before processing your request. We will respond to your request within the timeframes required by law.
Dream Clean MTN West is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may not be as comprehensive as those in your country. However, we take steps to ensure that your data is protected in accordance with this Privacy Policy.
Our Services are not intended for or directed at children under the age of 16. We do not knowingly collect Personal Data from children under 16. If we become aware that we have inadvertently collected Personal Data from a child under the age of 16, we will take steps to delete such information from our files as soon as possible. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us.
Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the Privacy Policy of every site you visit.
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the “Effective Date” at the top of this document.
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please do not hesitate to contact us.
Dream Clean MTN West
Email: info@dreamcleanmtnwest.com
Phone: 385-485-7528
